These are our terms and conditions for the use of our website alison-kemp-glass.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Alison Kemp Glass may at any time make changes to or remove part of this website without any liability to customers for such changes. Alison Kemp Glass reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Please be aware
It’s very difficult to show the colours, and reactions in the glass art, and each piece will be different.
Prints and Cards colours may show slightly different on a website, than in true form.
Cancelling an order
As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Alison Kemp Glass assumes no responsibility for damages during transport or damages caused from any delays beyond its control:
- Pickup at Exhibition/Arranged Collection
- Tracked and signed
- Royal Mail for Prints/Cards/Pendants
- Please note that due to GSPR Regulations we are unable to ship goods to Northern Ireland.
- Goods shipped to England, Scotland and Wales only
Returns Policy
Alison Kemp Glass accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging.
No products may be returned to Alison Kemp Glass without the prior written consent of Alison Kemp Glass and are subject to a return charge.
Returns for items damaged in post
If item has been damaged in the post customer will be required to send message with photographs of the item immediately alerting me of the situation.
Once damage is assessed if salvageable item is to be sent back to me in the same condition as seen in the photographs. (Wrapped as it was on opening – to avoid further damage)
I will refund shipping back to customer once item received in same condition and proof of postage has been sent via photograph.
This must be done within 14 working days.
On items return I will attempt to either fix damage and send it back again or refund in full.
Shipping Returns
To return your product, you should mail your product to: Alison Kemp 39A Station Road, Branston, Lincoln, LN4 1LG
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.